Re: [Mingw-users] SF tracker tickets and email

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Re: [Mingw-users] SF tracker tickets and email

Keith Marshall-3
On 21/01/13 16:12, Earnie Boyd wrote:
> I want to apologize for your receipt of email for old closed tickets.

Okay; I can live with it, provided the current 40..50 per diem volume
isn't sustained indefinitely.  However, I have noted one consequent
issue: it appears that comments posted to the new tracker are being
copied to MinGW-Notify, with "From:" header identifying the original
poster, whence they are rejected, (and a rejection notification is sent
to said poster).

The old tracker didn't work like this.  Messages were copied to
MinGW-Notify, but the original poster's address was replaced in the
"From:" header, by a "noreply@sf..." address, which MinGW-Notify is
configured to accept.  We'll need to follow up on this issue; for the
time being, I've changed the MinGW-Notify options to quietly discard
incoming messages from unapproved poster's, (which means everybody
except "noreply@sf...").  In its present configuration, MinGW-Notify
will no longer receive tracker postings, so it has become effectively
defunct.

> I'm cleaning up after having upgraded from the old SF UI to their new
> Allura UI and the result was not to my liking.  I still have about 300
> issues in the Bugs tracker for the initial round and then I'll review
> them once again before moving on to the other trackers.

I've been reviewing them, as they come in, seeing it as an opportunity
for a refresher on possibly forgotten issues.  One thing puzzles me: the
number of issues which are classified as "Known Bugs", where many,
(possibly the majority), are actually PEBKAC, and not bugs at all.

--
Regards,
Keith.

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Re: [Mingw-users] SF tracker tickets and email

Earnie Boyd
On Wed, Jan 23, 2013 at 4:54 AM, Keith Marshall wrote:

> On 21/01/13 16:12, Earnie Boyd wrote:
>> I want to apologize for your receipt of email for old closed tickets.
>
> Okay; I can live with it, provided the current 40..50 per diem volume
> isn't sustained indefinitely.  However, I have noted one consequent
> issue: it appears that comments posted to the new tracker are being
> copied to MinGW-Notify, with "From:" header identifying the original
> poster, whence they are rejected, (and a rejection notification is sent
> to said poster).
>

Oh, hell, WTF; this is just wrong.  I wondered why I wasn't receiving
any mingw-notify mail.

> The old tracker didn't work like this.  Messages were copied to
> MinGW-Notify, but the original poster's address was replaced in the
> "From:" header, by a "noreply@sf..." address, which MinGW-Notify is
> configured to accept.  We'll need to follow up on this issue; for the
> time being, I've changed the MinGW-Notify options to quietly discard
> incoming messages from unapproved poster's, (which means everybody
> except "noreply@sf...").  In its present configuration, MinGW-Notify
> will no longer receive tracker postings, so it has become effectively
> defunct.
>

I'll have to stop the send to mingw-notify until this is fixed or open
mingw-notify up to spam.  Which do you prefer?

>> I'm cleaning up after having upgraded from the old SF UI to their new
>> Allura UI and the result was not to my liking.  I still have about 300
>> issues in the Bugs tracker for the initial round and then I'll review
>> them once again before moving on to the other trackers.
>
> I've been reviewing them, as they come in, seeing it as an opportunity
> for a refresher on possibly forgotten issues.  One thing puzzles me: the
> number of issues which are classified as "Known Bugs", where many,
> (possibly the majority), are actually PEBKAC, and not bugs at all.

I've noticed a comment or two from you.  Yes, cleaning up this data is
time consuming.  I'm trying to reduce the number of "Groups" a.k.a.
"Milestones" as well as do away with the likes of closed-wont-fixed,
closed-invalid, etc and making them closed with a created Resolution
field with "wont-fix, invalid, etc".  Why SF didn't do that to begin
with is unbeknownst to me.

--
Earnie
-- https://sites.google.com/site/earnieboyd

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Re: [Mingw-users] SF tracker tickets and email

Keith Marshall-3
On 23/01/13 20:32, Earnie Boyd wrote:
> I'll have to stop the send to mingw-notify until this is fixed or open
> mingw-notify up to spam.  Which do you prefer?

Please, let's *not* have the spam.  I'm seeing all the postings anyway;
I don't need duplicates via mingw-notify.

--
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Keith.

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Re: [Mingw-users] SF tracker tickets and email

Earnie Boyd
On Wed, Jan 23, 2013 at 3:42 PM, Keith Marshall wrote:
> On 23/01/13 20:32, Earnie Boyd wrote:
>> I'll have to stop the send to mingw-notify until this is fixed or open
>> mingw-notify up to spam.  Which do you prefer?
>
> Please, let's *not* have the spam.  I'm seeing all the postings anyway;
> I don't need duplicates via mingw-notify.

Supposedly you can turn off the individual notifications
https://sourceforge.net/auth/prefs/ but I find that if you comment in
the ticket (and an edit creates a comment) that you are automatically
subscribed to follow the ticket on an individual ticket level.

--
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-- https://sites.google.com/site/earnieboyd

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Re: [Mingw-users] SF tracker tickets and email

Earnie Boyd
On Wed, Jan 23, 2013 at 3:47 PM, Earnie Boyd wrote:

> On Wed, Jan 23, 2013 at 3:42 PM, Keith Marshall wrote:
>> On 23/01/13 20:32, Earnie Boyd wrote:
>>> I'll have to stop the send to mingw-notify until this is fixed or open
>>> mingw-notify up to spam.  Which do you prefer?
>>
>> Please, let's *not* have the spam.  I'm seeing all the postings anyway;
>> I don't need duplicates via mingw-notify.
>
> Supposedly you can turn off the individual notifications
> https://sourceforge.net/auth/prefs/ but I find that if you comment in
> the ticket (and an edit creates a comment) that you are automatically
> subscribed to follow the ticket on an individual ticket level.

I've removed the mingw-notify list in the Bugs configuration.  I'll
set it again when I finish the review.

--
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-- https://sites.google.com/site/earnieboyd

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Re: [Mingw-users] SF tracker tickets and email

Earnie Boyd
On Wed, Jan 23, 2013 at 3:50 PM, Earnie Boyd wrote:

> On Wed, Jan 23, 2013 at 3:47 PM, Earnie Boyd wrote:
>> On Wed, Jan 23, 2013 at 3:42 PM, Keith Marshall wrote:
>>> On 23/01/13 20:32, Earnie Boyd wrote:
>>>> I'll have to stop the send to mingw-notify until this is fixed or open
>>>> mingw-notify up to spam.  Which do you prefer?
>>>
>>> Please, let's *not* have the spam.  I'm seeing all the postings anyway;
>>> I don't need duplicates via mingw-notify.
>>
>> Supposedly you can turn off the individual notifications
>> https://sourceforge.net/auth/prefs/ but I find that if you comment in
>> the ticket (and an edit creates a comment) that you are automatically
>> subscribed to follow the ticket on an individual ticket level.
>
> I've removed the mingw-notify list in the Bugs configuration.  I'll
> set it again when I finish the review.

What do you think about this suggestion?
https://sourceforge.net/p/forge/site-support/2542/#2831

It will open up the list but only to SF registered users.

--
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Re: [Mingw-users] SF tracker tickets and email

Keith Marshall-3
Apologies for delayed reply; my internet gateway died.

On 23/01/13 20:54, Earnie Boyd wrote:
> What do you think about this suggestion?
> https://sourceforge.net/p/forge/site-support/2542/#2831

I'm not enthralled by it.

> It will open up the list but only to SF registered users.

To what end?  An open list for SF users to post to at will, while
bypassing the ticket system?  Since these same users can subscribe to
receive ticket notifications directly, do we really need to duplicate
these via a separate mingw-notify list?  What purpose does it serve?

--
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Keith.

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Re: [Mingw-users] SF tracker tickets and email

Earnie Boyd
On Sat, Jan 26, 2013 at 4:30 PM, Keith Marshall wrote:

> Apologies for delayed reply; my internet gateway died.
>
> On 23/01/13 20:54, Earnie Boyd wrote:
>> What do you think about this suggestion?
>> https://sourceforge.net/p/forge/site-support/2542/#2831
>
> I'm not enthralled by it.
>
>> It will open up the list but only to SF registered users.
>
> To what end?  An open list for SF users to post to at will, while
> bypassing the ticket system?  Since these same users can subscribe to
> receive ticket notifications directly, do we really need to duplicate
> these via a separate mingw-notify list?  What purpose does it serve?

Now that you mention it, none the way it works now.  I did try the
suggestion only to have the email set for moderation.  I've since
removed the mingw-notify from receiving the mail for the Bugs ticket
system.  Chris Tsai has moved the ticket to engineering.  But I
suppose we can just live with the subscription system to the ticket
and do away with mingw-notify eventually but I want to keep it around
so that I can test SF changes for the feature.

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